GENERAL / BACKGROUND:

Q: What is the UPRR In-Gate Reservations process?
A: In an effort to streamline operations in certain key lanes and improve overall service, the UPRR has directed that customers need prior clearance before their loaded containers will be allowed to in-gate at an origin ramp.

Q: Why is the UPRR implementing an In-Gate Reservations system?
A: To create more efficient terminal operations and provide a better product to their customers. By taking reservations ahead of time, the UPRR can have sufficient personnel and power available to handle expected freight levels.

Q: When did the UPRR In-Gate Reservations system become effective?
A: It was operational on a pilot basis in late 2004. Beginning in February, 2005, in-gate restrictions were actively enforced by the UPRR at LATC for several key West Coast lanes.

Q: Which lanes are included in the In-Gate Reservations process?
A: An updated list of the Pacer Stacktrain lanes included in the UPRR program is contained in Appendix A at the end of this FAQ.

Q: What is the timeline for expansion of the UPRR In-Gate Reservations system?
A: The UPRR has announced the following target dates for additional expansion (subject to change):

• Canal Street - Currently in testing phase; Start-up TBD
• Texas and Arkansas, including Memphis - TBD
• Chicago - TBD

Q: What is Pacer Stacktrain doing to comply with UPRR In-Gate Reservations?
A: We have initiated an interim compliance process under which we will work with the UPRR on behalf of our customers based on their reservations requests with us. We are also developing web-based procedures to manage reservations allocations in the future.

Q: Which shipments need to obtain In-Gate Reservations from Pacer Stacktrain?
A: All freight being shipped in the lanes designated by the UPRR needs to obtain prior In-Gate Reservations clearance. Shipments that arrive at the ramp without an In-Gate Reservation will not be allowed through the gate. West Coast Ocean Carrier Services Customer Support will make reservations for International customers who have Pacer Stacktrain coordinate drayage from pier-to-ramp. All other customers should follow the procedures outlined in this FAQ.

Q: Do international shipments require an In-Gate Reservation?
A: The only lane available at this time for international freight is ICTF. For requirements pertaining to International shipments see Appendix A at the end of this FAQ.

Q: When did the Pacer Stacktrain process become effective?
A: Pacer Stacktrain rolled-out web-based In-Gate Reservations on June 15, 2005. The details of the new In-Gate Reservations process were communicated in Stack Facts #632, and were implemented beginning February 21, 2005. Additional updates include Stack Facts #652, 665, 666, 667, 670, 671, 673, and 677, 683, 715, and 723.

Q: Can I make an Equipment (box) Reservation at the same time that I make an In-Gate Reservation?
A: No. At this time, we have not linked the two reservation systems. Please contact the Equipment Reservations Department to make equipment reservations.

Q: Who should I contact with questions about the In-Gate Reservation process?
A: You may contact the Gate Reservations Team:

• Toll-Free: 1-800-715-5046
• Email: gaterez@pacer.com

In addition, you may contact your local Business Development Representative.

SIGNUP & LOGIN:

Q: How can I signup for In-Gate Reservations on the web?
A: Send an email to gaterez@pacer.com with the following information for EACH user who will use the system:

• IMC or Ocean Carrier Company Name, Street Address, City, State, & ZIP
• 3-letter Shipper Code
• User’s Name (first, last)
• User’s Phone Number
• User’s Email Address
• Current Login ID for http://www.pacerstack.com/ (if any)

Pacer Stacktrain will send username and password confirmations to each user individually.

Q: What if I need to update the contact information associated with my login?
A: Login, then click the “Update Profile” button to review and change the contact information associated with your login ID.

Q: Will I be able to keep using the old email reservations process?
A: See Appendix B at the end of this FAQ.

Q: How do I login to In-Gate Reservations?
A: Go to the Pacer Stacktrain website at http://www.pacerstack.com/ :

• Click the "Login" button, then enter your User ID and Password
• First time users click the “Update Profile” button to change your password
  First time users should immediately change the default password that has been assigned
• Click the "Reservations" button at the far right of the top level tool bar

Q: How do I submit an In-Gate Reservations request?
A: Go to the Reservations screen:

• Select “Origin Ramp” from the pull down menu
• Select “Destination Ramp/Interchange” from pull down menu
• Enter the Gate cut-off date you wish to make a reservation for
• Enter the number of units you are requesting
• Validate that your email address is correct, or designate another email address to receive acknowledgement and confirmations of the requests
• If desired, add additional email recipient(s) in “Email CC” field (separate multiple email addresses with commas).
• Validate the correct information has been entered and click “Submit Request” to confirm

MAKING A RESERVATION REQUEST:

Q: After submitting an In-Gate Reservations request, how will I know that my request has been submitted?
A: After you submit your request a confirmation screen will appear. In addition, an automatic email will be sent to the email address you specify acknowledging that your request has been received. However, this initial email is a request only, and is not sufficient to allow gate entry. You must wait for confirmation from Pacer Stacktrain before your In-Gate Reservation is complete. Please refer to the next section for information on reservation confirmations.

Q: What if I need to make multiple requests?
A: After viewing the confirmation screen from your first request, simply click the "Make another reservation" button and you will be returned to the reservation screen.

Q: When is the deadline for submitting my In-Gate Reservations request?
A: In-gate reservation requests are due to Pacer Stacktrain by 9:30 AM Local Ramp Time (for the UPRR origin) on the business day (Monday through Friday) before the desired gate cut-off. All requests for Saturday, Sunday, and Monday gate cut-offs must be submitted by Friday at 9:30 AM Local Ramp Time.

For ICTF allocations the schedule is as follows. Requests for Tuesday, Wednesday and Thursday must be submitted by Monday 10:00 AM Local Ramp Time. Requests for Friday, Saturday, Sunday, and Monday must be submitted by Thursday 10:00 AM Local Ramp Time.

Q: What happens if I submit my request after the deadline?
A: If you make your request after the deadlines noted above, a pop-up screen will warn you that the deadline has passed and ask whether you would like to be placed on the standby list (as discussed in the Standby section below), or go back and make a different request.

Q: Can I make In-Gate Reservations to bring in loads on a day where there is no train?
A: If you make your request after the deadlines noted above, a pop-up screen will warn you that the deadline has passed and ask whether you would like to be placed on the standby list (as discussed in the Standby section, below), or go back and make a different request.

EXAMPLE:
There is no train from LATC to Portland-Brooklyn on Tuesdays, therefore no In-Gate Reservations will be granted for that day. Loads with an In-Gate Reservation for Wednesday must wait until 12:00 Noon on Tuesday to in-gate for the following day’s train. In this example, loads bound for Portland-Brooklyn would not be allowed in the gate anytime between Monday’s gate cut-off (the last time the load could be tendered for the Monday train) and 12:00 Noon on Tuesday (the earliest time the load could be tendered for the Wednesday train).

Q: How many reservation spaces can I request at one time?
A: You may request as many reservations each day as you require in order to support your business needs, although we may not be able to grant all of your reservations each day. Please refer to the sections below for additional information on our policies regarding confirmation, usage, and cancellation of actual reservations granted.

Q: Can I apply for a “standing order” of In-Gate Reservations?
A: No. You should submit a request for each day that you require in-gate reservations.

Q: What happens if I have a driver at the ramp without an In-Gate Reservation?
A: The UPRR requires all customers to have a confirmed In-Gate Reservation prior to entry into the facility. We will do our best to meet your needs for moving emergency loads. You may request a standby In-Gate Reservation as described below, or you may request an In-Gate Reservation for the following day through the normal process.

CONFIRMING A RESERVATION:

Q: How will I know that my In-Gate Reservation is confirmed?
A: Pacer Stacktrain will send you an email message confirming your request has been approved.

Q: When will I receive my In-Gate Reservation confirmation?
A: We will provide confirmations via email shortly after 12:00 Noon Local Ramp Time for train cut-offs on the following day.

Q: Why do I need to wait for a confirmation before bringing in my load?
A: The UPRR may restrict the allocation of In-Gate Reservations based on available train or terminal capacity. There is no guarantee that a particular In-Gate Reservation request can be accommodated.

Q: When can I bring my shipments in the gate?
A: Shipments with confirmed In-Gate Reservations will be allowed in the gate beginning at 12:00 Noon Local Ramp Time on the day before the gate cut-off for which you hold a reservation.

EXAMPLE:
Confirmed loads wishing to in-gate for a gate cut-off on Tuesday evening may enter anytime after 12:00 Noon on Monday. Please remember that trains do not operate on all routes every day. For example, there is no train from LATC to Portland-Brooklyn on Tuesdays, and so no in-gate reservations will be granted for that day. Loads with an in-gate reservation for Wednesday must wait until 12:00 Noon on Tuesday to in-gate for the following day’s train. In this example, loads bound for Portland-Brooklyn would not be allowed in the gate anytime between Monday’s gate cut-off (the last time the load could be tendered for the Monday train) and 12:00 Noon on Tuesday (the earliest time the load could be tendered for the Wednesday train).

Q: Is the In-Gate Reservation for a gate cut-off day or a train departure day?
A: The reservation is for a gate cut-off day. If confirmed, the In-Gate Reservation will allow you to enter the ramp any time between the receipt of confirmation and the gate cut-off date and time for which you hold a reservation.

Q: If I get a confirmed In-Gate Reservation, is this a guaranteed slot on the train?
A: No. A confirmed In-Gate Reservation will guarantee entry into the gate, but it does not guarantee a slot on the train. The UPRR will limit the number of confirmed In-Gate Reservations on a daily basis to ensure the number of units rolled to the next or later train is minimized. Terminal procedures are in place to prioritize rolled traffic on the next train departure.

STANDBY RESERVATIONS:

Q: What if I do not receive all of the in-gate reservation spaces that I asked for?
A: In an effort to expedite the granting of in-gate reservations, Pacer Stacktrain may grant partial requests. In the event that we cannot grant all of your request right away, we will automatically convert the remainder of your request to standby status. As we receive more allocations or customers cancel un-needed reservations we will confirm additional reservations against your request. In these cases, you will receive a new confirmation email that will show the following: the amount originally requested, amount previously granted, the current grant, and the total granted against the request so far.

Q: If some or all of my request is not granted, will the balance that was not granted be rolled to the next day automatically?
A: No. Unconfirmed requests will not roll to the next day. You may request standby in-gate reservations for the same day or make new in-gate reservations for subsequent days.

Q: How do I make a standby In-Gate Reservation?
A: The process for requesting a standby In-Gate Reservation is the same as a normal reservation: enter the origin, destination, date, and numbers of reservations requested. When the pop-up screen prompts you to confirm that you want to make a standby request, click “YES.” You will receive an automatic email acknowledging that your request has been received. We will add your request to the standby list, and if spaces become available later in the day, you will be contacted directly for confirmation.

Q: How will I know if a standby In-Gate Reservation has been granted?
A: If additional in-gate spaces become available later in the day, Pacer Stacktrain personnel will contact you by email to verify that you still have a need for the standby space. To accept the offer of standby space, please reply to the email message immediately. Pacer Stacktrain personnel will then respond with a confirmation that the standby space has been assigned to you. Please wait for this confirmation before bringing in standby containers. If you are unable to claim the standby space, it may be given to the next person on the standby list.

CANCELLATION:

Q: If I do not use my In-Gate Reservation for today, does it roll to the next day?
A: No. Reservations expire at the gate cut-off date and time if not used.

Q: What happens if I receive an In-Gate Reservation and I do not use it?
A: We ask that you cancel all reservations that you will not be using by 17:00 Local Ramp Time in order to give us the opportunity to convert standby requests to confirmed In-Gate Reservations for other customers.

Q: What if I need to cancel my In-Gate Reservation?
A: You may cancel any In-Gate Reservations that you will not be using by sending an email to gaterez@pacer.com.

Q: Are there penalties for not canceling unneeded confirmed reservations?
A: No. Pacer Stacktrain will work with the UPRR to monitor reservation requests, cancellations, and usage to ensure all reporting processes are followed. The UPRR reserves the right to implement a non-use or non-cancellation fee, as required.

APPENDIX A: PACER STACKTRAIN DOMESTIC LANES CURRENTLY PARTICIPATING IN THE UPRR IN-GATE RESERVATIONS PROGRAM

APPENDIX B: PACER STACKTRAIN INTERNATIONAL ONLY INFORMATION INCLUDING AND LANES CURRENTLY PARTICIPATING IN THE UPRR IN-GATE RESERVATIONS PROGRAM

The only lane available at this time for international freight is ICTF. All 20', 40', 45' international containers (48' and 53's do not need reservations) in SOCAL must in-gate ICTF – exception is Denver, which in-gates East LA.

International in-gates must occur on the same day as the reservation. Example: Reservation is for 1/22 and can in-gate starting at 00:01 on 1/22 until 23:59 on 1/22.

International reservations must be requested by 10:00 PST on Tuesday, Wednesday, and Thursday. On Thursday requests can be made for Friday, Saturday, Sunday and Monday. Reservations will be granted by 15:00 PST.

West Coast Ocean Carrier Services Customer Support will make reservations for International customers who have Pacer Stacktrain coordinate drayage from pier-to-ramp. All other customers should follow the procedures outlined in this FAQ.

APPENDIX C: EMAIL PROCEDURE FOR REQUESTING IN-GATE RESERVATIONS

At the present time, Pacer Stacktrain is transitioning to In-Gate Reservations on the web. The information below on the old email procedure for submitting requests is being retained for those users who do not yet have security access to In-Gate Reservations on the web. Please signup for In-Gate Reservations on the web as soon as possible, as the following email procedure will not be available indefinitely.

Q: How can I request an In-Gate Reservation via email?
A: Domestic customers should send e-mail to: gaterez@pacer.com. International customers who handle their own drayage from pier-to-ramp should also send e-mail to gaterez@pacer.com. West Coast Ocean Carrier Services Customer Support will make reservations for International customers who have Pacer Stacktrain coordinate the drayage from pier to ramp.

Q: What information should be included in my In-Gate Reservations email request?
A: Your email message should contain the following information: Customer identification (i.e., IMC or Ocean Carrier company name and 3-letter shipper code), contact name, contact phone number, contact email address, origin ramp, destination ramp/interchange, desired gate cut-off date, the total number of In-Gate Reservation spaces requested (count one space for each container you wish to in-gate on the requested cut-off date), and any container ID numbers that are available at time the request is submitted. The subject line of your email request should include the gate cut-off date requested, the 3-letter shipper code, origin ramp and destination ramp/interchange. You should send a separate email message for each origin-destination pair.

EXAMPLE:
Subject: 6/12 cut-off / APD / East L.A. – Chicago Interchange to CSX

Q: What if I do not know the specific container number(s) yet?
A: Container numbers are not required in order to request an In-Gate Reservation, nor are they required to be allowed in the gate. However, the use of container numbers helps us to manage your unique In-Gate Reservations within the UPRR gate control system.

Q: Can I send one email with all of my reservations requests?
A: No. Send a separate email for each origin-destination pair.

Q: How will I know that my In-Gate Reservations request has been received?
A: At this time, there is no immediate return communication when your request has been received via email. Web users will receive automotive email message acknowledging their request, which is one of the benefits of signing up for the web-tool.

Q: How do I make a standby In-Gate Reservation via email
A: The process is the same as for a normal reservation: send an email to one of the contacts designated above, as appropriate for your shipment (i.e., Domestic vs. International). This email should contain all of the same information required for a regular in-gate reservation, and should indicate that you are requesting standby spaces for the gate cut-off in question. We will add your request to the standby list, and if spaces become available later in the day, you will be contacted directly.

Q: How will I know if a standby In-Gate Reservation has been granted?
A: If you requested your standby space via email, Pacer Stacktrain personnel will contact you by email to verify that you still have a need for the standby space. To accept the offer of standby space, please reply to the email message immediately. Pacer Stacktrain personnel will then respond with a confirmation that the standby space has been assigned to you. Please wait for this confirmation before bringing in standby containers. If you are unable to claim the standby space, it may be given to the next person on the standby list.