| HEADQUARTERS | |||
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Pacer Stacktrain |
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| ACCOUNTS RECEIVABLE | top ^ | ||
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6060 Primacy Parkway, Suite 310 |
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Tim Martin Manager, Accounts Receivable Ph: 901-684-4930 Fax: 901-684-5005 Email: Timothy.Martin@pacer.com |
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| BUSINESS DEVELOPMENT | top ^ | ||
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| Domestic - South & West 700 Commerce Drive Oakbrook Point, Suite 455 Oakbrook, IL 60523 |
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| Director, Business Development Jeffrey Painchaud Ph: 630-472-2946 Fax: 630-472-2950 Cell: 630-740-5453 Email: Jeffrey.Painchaud@pacer.com |
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| Third Party International 61 S. Paramus Road Paramus, NJ 07652 |
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| Vice President, Ocean Carrier Services Keith Hansen Ph: 201-291-1550 Fax: 201-291-2550 Email: Keith.Hansen@pacer.com |
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| Mexico 3575 Lone Star Circle West Tower, Suite 200 Fort Worth, TX 76177 |
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| Director, Business Development Joe True Ph: 817-837-4707 Fax: 817-491-0351 Cell: 817-235-5999 Email: Joe.True@pacer.com |
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Automotive |
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| Vice President, Automotive Jim Commiskey Ph: 630-645-5340 Fax: 530-472-2950 Email: Jim.Commiskey@pacer.com |
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| CUSTOMER SUPPORT | top ^ | ||
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PacerDirect Customer Support Center Wholesale Customer Support Manager, Customer Support |
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| Eastern Region Customer Support Center (Including the Southeast, Midwest and Northeast, and Canada) 700 Commerce Drive, Suite 455 Oak Brook, IL 60523 Toll Free: 800-876-7281 Fax: 630-472-2960 Hours: Mon.-Fri. 6:00 am-6:00 pm CST Sat. 8:00 am-12:00 pm CST |
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| EQUIPMENT | top ^ | ||
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| EQUIPMENT MAINTENANCE & REPAIR | |||
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| Northern, Southern & Eastern Region | |||
| M&R Manager |
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| Chuck Griffin |
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| Ph: 630-649-1603 |
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| M&R Supervisor | |||
| Greg Keefner | |||
| Ph: 708-426-9419 | |||
| Director Equipment & M&R | |||
| Robin Harty 201-745-7953 |
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| Ph: 201-745-7953 |
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| AVP, Equipment and M&R |
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| Maggie Murphy | |||
| Ph: 630-546-6431 |
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| Pacific Northwest (PNW), California, and Texas | |||
| M&R Supervisor |
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| Mike Schulze |
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| Ph: 323-854-5716 |
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| Director Equipment and M&R |
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| Dale Tedford |
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| Ph: 714-878-1127 |
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| AVP, Equipment and M&R |
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| Maggie Murphy |
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| Ph: 630-546-6431 |
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| Mexico | |||
| M&R Supervisor |
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| Jose Uribe |
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| Ph: (011)52 81 1113 16 42 |
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| EQUIPMENT MANAGEMENT | |||
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| Regional Equipment Director, West Dale Tedford Ph: 323-869-6040 Fax: 323-869-6086 Email: Dale.Tedford@pacer.com |
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| Regional Equipment Director, East Robin Harty South Kearny, NJ Ph: 973-820-0041 Fax: 973-820-0040 Email: Robin.Harty@pacer.com |
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| Manager, Fleet Control Joni Mineishi Concord, CA Ph: 925-887-1405 Fax: 925-887-1503 Email: Joni.Mineishi@pacer.com |
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| FREIGHT CLAIMS | top ^ | ||
| See complete freight claims filing guidelines in the Rules and Procedures Section of the Pacer Stacktrain Information Directory. | |||
| RAMP-TO-RAMP AND PACERDIRECT DOOR-TO-DOOR FREIGHT CLAIMS FILING | |||
| Attn: Freight Claims Department P.O. Box 3096 Dublin, OH 43016 Loss/Damage Notification: Email: claims@pacer.com Toll Free: 800-589-0269 Fax: 614-766-6150 |
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| HAZARDOUS MATERIALS SHIPMENTS | top ^ | ||
| For questions regarding Hazardous Materials shipments, please contact 510-272-7427 or hazmatpalc@apl.com. | |||
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| MARKETING | top ^ | ||
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| Ken Kish AVP, Marketing and Communication Dublin, OH Ph: 614-923-1959 Fax: 614-923-1439 Email: Ken.Kish@pacer.com |
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| For general questions about marketing, please email pacermarketing@pacer.com. | |||
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| PACERDIRECT DOOR-TO-DOOR SERVICE | top ^ | ||
| PacerDirect Customer Support
Center Pacer Stacktrain 6805 Perimeter Drive Dublin, OH 43016 Toll Free: 800-813-3615 Fax:800-630-7205 Email: PacerDoor@pacer.com Hours: 24/7 |
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| PacerDirect Carrier Services Pacer Stacktrain 6805 Perimeter Drive Dublin, OH 43016 Toll Free: 888-387-6881 Fax: 614-766-6152 Email: CarrierServices@pacer.com Hours: Mon.-Fri. 7:00 am-6:00 pm EST |
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| PacerDirect Pricing Pacer Stacktrain 2300 Clayton Road, Suite 1200 Concord, CA 94520 Toll Free: 800-272-8353, #8 Fax: 925-887-1504 Email: PacerDirectPricing@pacer.com Hours: Mon.-Fri. 8:00 am-5:00 pm PST |
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| PER DIEM / DIRECT INTERCHANGE | top ^ | ||
| 700 Commerce Drive, Suite 455 Oak Brook, IL 60523 Ph: 630-645-5396 Fax: 630-645-5395 Email: PerDiem-stack@pacer.com Hours: Mon.-Fri. 7:00 am-5:00 pm CST |
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| AVP, Wholesale Customer Support |
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| PRICING | top ^ | ||
| 2300 Clayton Road, Suite 1200 Concord, CA 94520 |
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| Director, Pricing Larry Reeves Ph: 925-887-1454 Fax: 925-887-1505 Email: Larry.Reeves@pacer.com |
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| PacerDirect Pricing | |||
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| Pacer Stacktrain 2300 Clayton Road, Suite 1200 Concord, CA 94520 Toll Free: 800-272-8353, #8 Fax: 925-887-1504 Email: PacerDirectPricing@pacer.com Hours: Mon.-Fri. 8:00 am-5:00 pm PST |
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| Pricing Managers | |||
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| RAIL BILLING / SHIPPING INSTRUCTIONS | top ^ | ||
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| 6060 Primacy Parkway, Suite 310 Memphis, TN 38119 Toll Free: 800-684-4070 |
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| Manager, Customer Orders Karen Beesinger Ph: (901) 684-4928 Fax: (901) 684-5002 Email: Karen.Beesinger@pacer.com |
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| RESERVATIONS | top ^ | ||
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| To request a reservation, logon to Pacer Stacktrain Online Services. | |||
| EQUIPMENT RESERVATIONS | |||
| United States and Canada Toll Free: 877-816-1810 Fax: 630-472-2970 Hours: Mon.-Fri. 6:00 am-7:00 pm CST Sat. 8:00 am-12:00 pm CST |
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| Mexico Ph: (011) 52 55 91 72 45 85 ext. 21 Fax: (011) 52 55 91 72 45 84 Hours: Mon.-Fri. 9:00 am-6:00 pm CST |
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| IN-GATE RESERVATIONS | |||
| For questions about the gate reservations process, please refer to In-Gate Reservations FAQs or contact your Business Development Representative. | |||
| For questions about your existing reservations, please contact: | |||
| Toll Free: 800-715-5046 Email: gaterez@pacer.com Hours: Mon.-Fri. 8:00 am-7:00 pm CST |
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| Manager, Equipment & Reservations Lynn Vizek Oak Brook, IL Ph: 630-645-5352 Fax: 630-472-2970 Email: Lynn.Vizek@pacer.com |
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| TERMINAL OPERATIONS | top ^ | ||
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| For U.S. and Canadian terminals, please see Terminal Location Information. Mexico ramp information is located in the Mexico Customer Guide. | |||
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| WEBMASTER | top ^ | ||
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| For questions or comments about the content on this website, please email marketing@pacer.com. | |||
